Each order is a separate legally binding contract. You should read these terms and conditions carefully and make sure you understand them. If a provision in these terms and conditions is found to be invalid or unenforceable by a court it will not affect the validity of the remaining provisions.
These terms and conditions are governed by the laws of England and Wales and do not affect your statutory rights. To view Our terms and conditions for items purchased instore, please visit Our website on www. These will be shown separately. If they are not included in the Order then these services have not been purchased and will not be provided.
If this inspection finds that the Goods have not breached the Guarantee, We will decline any further action, but provide full details of the reasons for the decision. You will have direct access to any reports completed by the inspection specialist. Any inspection service used must be a recognised, independent specialist and we must agree in writing to them carrying out the inspection. We will either repair or replace the Goods free of charge.
Alternatively, We may if We choose provide a full refund of the price paid by You for the Goods. We will do our best to agree with You which remedy would be most appropriate. If You have purchased an extended guarantee with Your Goods, these guarantees are subject to their own terms and conditions, which are stated on the guarantee paperwork. Our price promise applies to any undelivered bed or bedroom furniture for 28 days from purchase.
The price promise is subject to Us verifying the lower price. Delivery and collection 8. You must notify us at least 72 hours prior to Delivery of any delivery amendments.
Any amendment however small may lead to an increase in lead-time or change of delivery date. Please contact Us for more details.
Most delivery lead times start from the date of Order. However some exceptions apply when only a deposit is paid with Order. Please contact Customer services for details. Delivery is to the room of Your choice at the delivery address. We do not need to satisfy Ourselves that the person accepting delivery at the agreed address is authorised by you to accept the Goods. If you have purchased an assembly service, this will be carried out by a provider selected by Us. If you have not purchased this service, it is Your responsibility to assemble the Goods.
Please note that the availability of assembly services is dependent on the post code being delivered to. If assembled by Us or our provider at the delivery address, Goods will be deemed accepted once assembled unless you inform us otherwise at the time. Where Goods are not removed from their packaging or you have otherwise not had a reasonable opportunity to inspect the Goods on Delivery, the Goods will be deemed accepted 7 seven days after Delivery. If you fail to collect or take Delivery of the Goods on the agreed date, we will not store the Goods for any reason for longer than 28 days.
This charge may, at least in part, reflect the price at which we are able to resell the Goods. All items for disposal must be wrapped as securely as possible in the green bag provided by Us at the time of Order.
We reserve the right to refuse collection if items for are not wrapped or are still assembled in the property. We reserve the right to refuse collection in this instance.
In addition Our delivery service driver may refuse to collect such items if they are reasonably concerned about contamination of other customer orders on his vehicle.
In this instance a full refund of the charges for the disposal will be given but you will be responsible for the disposal of such items. Intention to cancel can be notified to Dreams Limited by: Due to the hygiene aspects associated with some items e.
This does not apply if the items in question are found to be faulty. Buyers can open the packaging to inspect a product on delivery, but, if they are then rejected, the Buyer must take good care of the Goods until they are collected by Dreams Limited or their agents.
The Goods must be unused, in their original condition and made available for collection at a time agreed with Dreams LTD.
The collection date should not exceed 21 days from the cancellation date. This will be deducted from the refund value of the Goods. Alternatively the Buyer may return the Goods at the Buyers cost in their original condition and adequately packaged to prevent damage to: Following collection or return, if the Goods are found to be damaged and the damage is not the result of our actions , Dreams will seek to recover the cost of remedying the damage from the Buyer If You only return part of such an Order then any 'multibuy' saving will be deducted from the amount of Your refund.
If at any time between 30 and 40 nights following Delivery or collection You inform Us that Your choice of mattress is proving uncomfortable, provided that You comply with this clause We will without quibble exchange it for an alternative mattress or divan set of the same size and for the same or higher value than the original.
This privacy notice supplements the other notices and is not intended to override them.
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